Mandarin Oriental, Kuala Lumpur

Everything is ggod with this hotel. Maybe not the fanciest one, but very good quality and superb location

I stayed there for about 10 days in May, and it was exceptional, everything, and the best part was the staff who were always attentive to me throughout my stay. From the first day to the last. Special mention to the manager, Belinda Leong, who greeted me upon arrival at the hotel—a lovely person. The doormen always greeted me and asked how my day was. The Mosaico Restaurant staff, who served the all-you-can-eat buffet, and the lovely Regina, who always gave me tips for visiting the city. Habiba and the entire team helped me. I also want to mention the Concierge team who took me on a trip to Malacca. Special mention to Mr. Rabi, who helped me explore the city. To the pool and spa staff. The hotel was exceptional, luxurious beyond words, better than home. The central location was great for getting to the attractions. I had a room with a breathtaking view of the Petronas Towers; I couldn't stop looking at them. A very nice touch was that they let me check out until 4:00 p.m. They also let me use all the hotel facilities. I would always come back.

STAFF From the moment we arrived, every staff member — from the entrance greeters and front desk to housekeeping — was genuinely warm, attentive, and accommodating. Their friendliness felt sincere, not forced, which made us feel comfortable and truly welcomed throughout our stay. It’s rare to experience hospitality that feels this heartfelt, and it elevated our visit to a true 5-star experience. ROOM Our room was spacious, beautifully decorated, and exceptionally comfortable. The bed was heavenly, and the breathtaking view of the Petronas Twin Towers was simply unforgettable. The room came equipped with a well-stocked mini-fridge (juices and alcoholic beverages available for purchase), three complimentary large glass bottles of water, tea bags, Nespresso coffee maker with coffee capsules, sweeteners, kettle, iron and ironing board, in-room safe, plush robes, slippers, and a flat-screen TV offering plenty of channels. Everything we needed was right there — convenient and thoughtfully arranged. The room was quiet and peaceful most of the time, aside from the occasional noise from passing guests with energetic children, which is understandable. Overall, the room was spotless, well-maintained, and a pleasure to stay in. HOTEL AMENITIES While we didn’t have the chance to explore all the hotel’s amenities, we did spend time at the swimming pool — and it was wonderful. The pool area offers stunning views, and the attendants were exceptionally courteous, offering towels, cold water, and refreshing face towels to guests. It made for a relaxing and memorable afternoon. LOCATION The hotel’s location couldn’t be better. It’s just a short 2–3-minute walk to the iconic Petronas Towers, Suria KLCC Mall, and KLCC Park. Everything you’d want to see in central Kuala Lumpur is right at your doorstep. OVERALL We thoroughly enjoyed our two-night stay and left with wonderful memories. While everyone’s experience may differ, ours was outstanding.

I LOVED this hotel and certainly saved the best until last. The staff were beyond helpful, friendly, caring and went above and beyond at every opportunity. I appreciated in particular the early check in, the late check out, especially on our last day. Alyssia who checked us in was incredible. The Turn Down attendant Ali was amazing, the boys on the concierge desk and chief of transportation, Aslan all took the trouble to greet us at any opportunity by name. The MO should be incredibly proud of their gold service staff.

wonderful and homey